Privacy Policy

Your privacy matters to us - here's how we protect your personal information

Effective Date: 15 January 2025 | Last Updated: 15 January 2025

At orahenivora, we believe budgeting should be simple, but protecting your privacy shouldn't be complicated. We've written this policy in plain language because you deserve to understand exactly how we handle your personal information. This policy applies to our website orahenivora.com and all services we provide to help Australians take control of their finances.

Information We Collect

We collect information that helps us provide better budgeting tools and support. Here's what we gather and why:

Account Information: Your name, email address, and contact details when you create an account or reach out for support
Financial Data: Budget categories, spending goals, and transaction patterns you choose to input (we never store actual bank account details)
Usage Information: How you navigate our tools, which features you use most, and where you might be getting stuck
Device Information: Browser type, operating system, and IP address to ensure our tools work properly on your devices
Communication Records: Support conversations and feedback you share with our team

How We Use Your Information

Every piece of information we collect serves a specific purpose in helping you budget better. We don't collect data just for the sake of it.

          Primary Uses:
          Creating personalized budgeting experiences that match
            your financial goals
Providing customer support when you need help with our
            tools
Improving our features based on how people actually use
            our platform
Sending important updates about your account or changes
            to our service
Ensuring our platform remains secure and functions
            properly

        

Information Sharing and Disclosure

We don't sell your personal information. Period. Here are the limited situations where we might share your data:

Service Providers: Trusted partners who help us operate our platform (like hosting services) under strict confidentiality agreements
Legal Requirements: When required by Australian law or to protect our users' safety and security
Business Transfers: In the unlikely event we're acquired, your data would transfer under the same privacy protections
With Your Consent: Any other sharing only happens with your explicit permission

Your Privacy Rights

Under Australian Privacy Principles, you have significant control over your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you, delivered within 30 days

Correct Information

Update or fix any incorrect personal information in your account at any time

Delete Your Account

Request complete deletion of your account and associated data (some records may be retained for legal compliance)

Data Portability

Export your budgeting data in a format you can use with other services

Restrict Processing

Limit how we use your information while keeping your account active

Withdraw Consent

Opt out of marketing communications or additional data collection at any time

Data Security and Protection

Protecting your financial information is our top priority. We use industry-standard security measures including:

          256-bit SSL encryption for all data transmission between
            your device and our servers
Regular security audits and penetration testing by
            independent third parties
Multi-factor authentication options to secure your
            account access
Automated monitoring systems that detect and respond to
            potential security threats
Secure data centers with physical access controls and
            24/7 monitoring
Employee training programs on data protection and privacy
            best practices

        

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal obligations. Here's our retention approach:

Active Accounts: Personal and budgeting data retained while your account remains active
Inactive Accounts: Data automatically deleted after 3 years of inactivity, with email reminders beforehand
Account Deletion: Complete data removal within 90 days of deletion request (except legally required records)
Support Records: Customer service interactions kept for 7 years to comply with Australian financial services regulations
Legal Compliance: Some records retained longer when required by law, with automatic deletion once requirements expire

International Data Transfers

Your data is primarily stored within Australia. When we do transfer information internationally, we ensure proper protections are in place through approved transfer mechanisms and contractual safeguards that meet Australian privacy standards.

Changes to This Policy

We update this privacy policy when necessary to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our website at least 30 days before they take effect.

Privacy Questions or Concerns?

Privacy Officer
orahenivora
38 Hammersley Drv
Bunbury WA 6230, Australia

Email: support@orahenivora.com
Phone: +61 406 266 044

We respond to privacy inquiries within 5 business days

Document Version: 2.1 | Next Scheduled Review: January 2026